Refund & Refund Policy

At Arham Packaging we want you to have a smooth and satisfactory shopping experience. Please read the following policy carefully before placing an order.

1. Order Cancellation

Cancellation requests may be accepted only if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible with your order number.

2. Refund Eligibility

A refund may be considered in situations such as:

• Order cancellation accepted before dispatch
• Product received damaged
• Wrong product received
• Product missing from the order
• Other issues approved by our customer support team

Refund eligibility is subject to verification and the terms of this policy.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within [48 hours] of delivery.

Please provide:

• Order number
• Clear photographs of the product
• Photographs of the outer packaging
• A brief description of the issue
• Video evidence where requested

This information may be required to verify the claim with our team or logistics partner.

4. Products Not Eligible for Return

Unless otherwise stated, products may not be eligible for return if:

• They have been used, damaged, altered, or mishandled after delivery
• The issue is caused by incorrect use or storage
• The return request is made after the specified return period
• The product is customized or made specifically according to customer requirements
• The product does not qualify under our return conditions

5. Refund Process

Once an approved refund is confirmed, the refund will generally be initiated through the original payment method or another appropriate method.

The time required for the refund to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

6. Shipping Charges

Original shipping charges may not be refundable unless the return or refund is due to an error attributable to us, such as sending an incorrect product or an approved damaged-product claim.

7. Refund for Returned Orders

If an order is returned to us due to customer-related reasons such as an incorrect address, refusal to accept delivery, or repeated delivery failure, any refund will be subject to applicable shipping, handling, or other charges.

8. How to Request a Refund or Cancellation

Please contact us with:

Order Number: [Order Number]
Customer Name: [Name]
Registered Mobile/Email: [Details]
Reason: [Reason]

Our support team will review your request and provide the next steps.